Lead Product Marketing Manager
Affirm👥 10,000+ employees🏢 Financial Services
• Lead GTM Strategy and Execution: Own the end-to-end strategy and execution of high-impact GTM initiatives across your product area—from beta to full launch.
Community Manager
🕒 yesterday
Community ManagementCustomer EngagementOnline Community BuildingWritten Communication
📜 Description
- Own the community experience for MasterClass Executive and Certificates cohorts end to end, from onboarding and daily engagement through alumni programming.
- Set the community strategy and create the rituals, programming, and connections that turn each cohort into an engaged network.
- Serve as the daily voice of the community, facilitating conversations, answering questions, connecting learners, and creating a welcoming environment.
- Manage multiple cohorts simultaneously while monitoring engagement, sentiment, and retention and proactively re-engaging learners who may be falling off.
- Build and manage community platforms, channels, playbooks, templates, automations, and AI-enabled workflows that allow the program to scale.
- Identify and support learner leaders, mentors, and alumni advocates who can help strengthen and grow the community.
🛠️ Requirements
- 6+ years of experience in community management, learner or member experience, customer engagement, or a related field, including direct ownership of a community program.
- Proven experience building and growing an engaged online community, ideally from an early or ambiguous starting point.
- Exceptional written communication and facilitation skills, with the ability to engage a sophisticated professional or executive audience.
- Hands-on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks.
- Strong organizational and project management skills, with the ability to manage multiple cohorts, programs, and community moments simultaneously.
- Comfortable using engagement and retention data to test ideas, identify opportunities, and continuously improve the community experience.
- Curious and adaptable when it comes to emerging technology, including AI-enabled community workflows.
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