MANUAL delivers healthcare at scale through our comprehensive digital clinic. We aim to extend the healthy years of life for a significant portion of the population in the UK, Brazil, and beyond, focusing on life-impeding conditions like hormonal imbalance, obesity, and hair loss.
Since its inception, MANUAL has steadily grown to serve over 500,000 patients across two geographies. We centralise diagnosis, custom medications, specialist doctor services, behavioural change support, and fully integrated management of the treatment journey under one consumer brand.
We're destigmatising how people approach their health by offering easy access to diagnostics, holistic treatments, ongoing care, medical advice, and a supportive community. After securing $30 million in Series A funding, we're building one of the most impactful teams in healthcare.
The Clinical Advisor sits within MANUAL's clinical team and is responsible for synchronous patient communications through multiple channels, including live chat, messaging, phone consultations, and educational webinars. You'll provide patients with expert guidance, support, and education throughout their treatment journey.
MANUAL launched our weight loss offering at the start of 2024. We have quickly established ourselves as one of the UK's leading providers of GLP1s for weight loss and hair loss solutions for men.
Salary: up to £40,000 per annum (pro-rata for part-time)
Location: Fully remote or hybrid
Hours: Flexible arrangements from 15 to 37.5 hours per week, with compressed hours available; weekend work is required.
Potential shifts include the following:
Early shifts (08:00-17:30, including 1-hour lunch break)
Mid shifts (10:00-19:30, including 1-hour lunch break)
Late shifts (10:30-20:00, including 1-hour lunch break)
Conduct patient consultations via live chat, messaging, and phone calls to provide support, answer questions, and address concerns.
Host and deliver educational webinars on various health topics related to our treatment areas
Use our secure Electronic Health Records System (EHR) to document all patient interactions comprehensively and confidentially.
Provide evidence-based information and guidance to patients across multiple treatment categories, including Weight Loss, Erectile Dysfunction, and Hair Loss.
Follow clinical protocols set by MANUAL's Medical team when providing advice
Identify when patients need to be escalated to prescribers or other clinical specialists.
Support patients with side effect management and lifestyle modification advic.e
Maintain complete, concise, and comprehensive patient records
Work efficiently according to the designated rota to meet patient demand
Provide feedback on communication processes and suggest improvements
Engage in regular team meetings and training sessions
Complete Patient Safety Incident (PSI) forms when appropriate
Research and maintain payment policies, analyze complex claims and provider inquiries, and turn clinical and coding information into recommendations that improve claim accuracy and payment processes.
Oversee neurodiversity-affirming ABA programming for children, supervise behavior technicians and assistant supervisors, and collaborate with families and clinicians on individualized care.
Oversee neurodiversity-affirming ABA clinical programming for children, supervise behavior technicians and assistant supervisors, and collaborate with families and clinicians on individualized care.
Coordinates hospital operations for a readmissions reduction program and provides behavioral health case management, including client intake, care coordination, crisis response, and discharge support.
Desenha e aprimora Linhas de Cuidado Integrado, monitora desfechos clínicos e assistenciais e analisa indicadores para propor melhorias nos fluxos e modelos de cuidado.
