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Panel Support – Zendesk Administrator

🕒 16 days ago
ZendeskTicket ManagementWorkflow OptimizationCustomer Support Processes

📜 Description

  • Configure, administer, and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat
  • Manage ticket forms, triggers, automations, macros, views, SLAs, and business rules.
  • Design and optimize workflows to improve agent productivity and customer satisfaction.
  • Monitor system performance and troubleshoot issues related to ticket flow and configurations.

🛠️ Requirements

  • Qualifications
  • Required Skills & Qualifications
  • 3–4 years of experience administering Zendesk in a production environment.
  • Strong understanding of Zendesk workflows, triggers, automations, and SLAs.
  • Hands-on experience with ticket lifecycle management.
  • Good knowledge of customer support processes and best practices.
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