Join Lifely as a full-time Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.
What you'll be doing
About us
Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.
Apply now to become our next Customer Experience Specialist.
Requirements
What we're looking for
Benefits
What we offer
Handle customer inquiries across phone, email, and chat, owning complex cases from first contact to resolution while supporting orders, billing, refunds, and troubleshooting to service and quality standards.
Support customers through live chat and email, resolve inquiries and complaints, identify risks, and turn customer feedback into insights that improve service operations in a digital finance environment.
Support customers through live chat and email, resolve inquiries, identify risks, and turn customer feedback into actionable service improvements in a digital finance environment.
Support Turkish- and English-speaking customers through live chat and email, resolve inquiries, identify risks, and turn customer feedback into insights that improve service operations in digital finance.
Support customers through live chat and email, resolve inquiries, identify risks, and turn recurring feedback into insights that improve service operations in a digital finance environment.
