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Wholesale Operations Specialist
🕒 9 days ago
Inventory ManagementCustomer ServiceSales Account ManagementExcel
📜 Description
- Manage and oversee end-to-end outbound operations, including inventory management and customer service.
- Support the sales team as the primary contact for customers, providing product information and liaising with other departments.
- Ensure timely and accurate deliveries during the shipping season.
- Maintain an overview of processes and information flow between departments, anticipating operational implications.
- Identify opportunities for process improvement and collaborate with teams to enhance customer service.
🛠️ Requirements
- Bachelor's degree in Business Administration, Supply Chain Management, Accounting, or a related field.
- 5+ years of customer service experience and/or sales account management.
- Fluent in written and spoken English; another European language is a plus.
- Excellent problem-solving and analytical skills.
- Strong Excel skills, particularly with v-lookups and pivot tables, and familiarity with ERP systems.
- Complete understanding of inventory management.
- Strong customer service orientation and excellent communication skills.
✨ Benefits
- Learning and development courses/training.
- Remote working arrangements.
- Relocation allowance.
- Bonus holidays.
- Brand discounts.
- Exclusive sample sales for #TEAMKARL.
Full job description
ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com and 35 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
THE ROLE
We are seeking a Wholesale Operations Specialist with expertise in Marketplace Operations to join our team. The Wholesale Operations Department comprises of a cross-functional team responsible for managing the flow of information between various departments including production, sales, merchandising, finance, and our warehouse. Your primary goal will be to ensure timely, complete, and accurate deliveries to our valued customers by optimizingoperational efficiency and maintaining a service-centric approach. As a key member of our operations department, you will play a critical role in managing and optimizing our marketplace operations. This is an excellent opportunity for a highly motivated individual to join an ambitious, collaborative, and successful team.
KEY RESPONSIBILITIES:
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Manage and oversee end-to-end outbound operations, including inventory management, seasonal orderbook management, pricing, promotions, and customer service
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Support the sales team and act as the primary point of contact for customers by providing information on seasonal product lines, prices, and reporting, and serve as liaison between other departments in the organization.
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Assume full ownership of outbound flow of goods during the shipping season, ensuring timely and accurate deliveries to customers.
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Maintain a helicopter overview of processes and information flow between different departments, including production, sales, merchandising, and logistics departments, and anticipate any implications for operations and our customers further down the line
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Proactively identify opportunities for process improvement and work collaboratively with other departments to implement changes that optimize operations processes and enhance our customer service experience.
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Provide management and the special accounts with shipping reports, sales reports, and other data-driven insights.
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Ability to manage and interpret data, identify potential issues, and provide immediate troubleshooting support with minimal guidance/supervision.
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Confident in challenging numbers and information derived from reports, ensuring that all data is accurate, reliable, and actionable.
THE PROFILE:
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5+ years of customer service experience and/or sales account management (preferably in a related industry or equivalent combination of education and related work experience).
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Fluent in both written and spoken English; another European language is a plus.
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Entrepreneurial “can-do” attitude, excellent problem-solving and analytical skills.
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Attention to detail and the ability to understand the whole scope and the chain reaction of events from Sales, via Purchasing, to Inbound and Outbound of goods.
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Excellent Excel skills (familiarity with v-lookups and pivot tables in particular) and familiarity with ERP systems.
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Complete understanding of inventory management.
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Strong customer service orientation and excellent communication.
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An independent person who takes initiative and mobilizes people to get things done; remains flexible and curious to figure out new/efficient ways of working.
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Works collaboratively within a larger cross-functional team to manage the business needs and leverage business-building opportunities.
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