Analista de Suporte Tรฉcnico
Provide first-line technical support by managing customer tickets, investigating incidents with SQL and structured troubleshooting, validating system behavior, and communicating resolutions or escalations clearly.
Adastra Corp. is a global IT consulting company specializing in data analytics, AI, and cloud solutions. The company helps businesses improve efficiency and make data-driven decisions. Its services include data engineering, business intelligence, and digital transformation. Employees work with clients to develop and implement technology solutions. Key skills include problem-solving, communication, data analysis, and technical expertise. Adastra offers career opportunities in data analytics, software development, cloud computing, and consulting.
An IT Specialist at Adastra Corp. provides technical support to employees and clients.
Installs and maintains computer systems and software.
Troubleshoots hardware, software, and network problems.
Helps users resolve technical issues.
Maintains system security and protects company data.
Ensures IT systems run smoothly and efficiently.
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IT Specialist โ Easy Qualifications
High school diploma or degree in IT or a related field.
Basic knowledge of computers and software.
Good problem-solving skills.
Basic understanding of networks and computer systems.
Good communication and teamwork skills.
Willingness to learn new technologies.
Adastra Corp. offers attractive perks and benefits, including competitive salaries, comprehensive health and dental insurance, generous paid vacation, flexible work arrangements, retirement savings plans, professional development opportunities, paid certifications, modern IT equipment, performance bonuses, family support benefits, and excellent career advancement opportunities, promoting both financial security and a healthy work-life balance.
Provide first-line technical support by managing customer tickets, investigating incidents with SQL and structured troubleshooting, validating system behavior, and communicating resolutions or escalations clearly.
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As an IT Support Technician I, you will provide essential support to clients, resolve technical issues, and contribute to the growth of innovative IT solutions.
Operarรกs en turnos 24x7, monitorizando sistemas e infraestructuras, gestionando solicitudes e incidencias y ejecutando procedimientos tรฉcnicos para contribuir a la continuidad de los servicios.
Provide hands-on and remote technical support for client users, troubleshoot common workplace technology issues, manage service tickets, document client environments, and coordinate escalations with internal teams.