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Support Engineer - Finance

🕒 2 days ago
📍 🇮🇪 Ireland - Remote🎹 Mid-level🥇 Support Engineer📢 🇬🇧 English Required💼 Full-Time
Customer SupportB2B SaaSFinanceAccounting
Apply Now

📜 Description

  • Support customers using the veterinary practice management platform and meet service and satisfaction targets.
  • Resolve questions about invoicing, payments, VAT and tax settings, financial reporting, and accounting workflows.
  • Own complex cases and escalations, coordinating with stakeholders to reach timely resolutions.
  • Build customer relationships and guide users in applying the platform’s financial features to their needs.
  • Improve support workflows and collaborate with Sales, Marketing, Implementation, and Product Development.
  • Work toward individual and team objectives while communicating clearly with customers and colleagues.

🛠️ Requirements

  • Finance or accounting background: Educational qualifications or professional experience in finance, accounting, payments, or a related field, with the ability to understand financial processes and explain them clearly to customers.
  • Customer support experience: Previous experience supporting customers in a business-to-business (B2B) software-as-a-service (SaaS) environment, ideally involving finance-related software or complex business applications.
  • Technical troubleshooting skills: The ability to investigate customer issues, understand software configurations, identify potential causes, and guide users toward effective solutions.
  • Financial software knowledge: Familiarity with invoicing, payment workflows, VAT or tax settings, financial reporting, and accounting integrations is beneficial.
  • Customer relationship management: Strong interpersonal skills and a customer-focused mindset, with the ability to build trust, manage expectations, and maintain high satisfaction levels.
  • Organization and prioritization: The ability to manage multiple customer requests simultaneously, prioritize urgent issues, and deliver accurate responses within established service targets.
  • Communication skills: Fluent written and spoken English is essential for supporting customers and collaborating with colleagues across international teams. Additional languages are an advantage.
  • Collaboration and independence: Confidence working autonomously while coordinating effectively with colleagues and other departments to resolve complex cases and improve support practices.
  • Adaptability: Comfort working in a fast-growing, international SaaS organization where processes evolve and continuous improvement is encouraged.
  • International experience: Previous experience in a global or multicultural organization is an advantage.

✨ Benefits

  • Fully remote work: Work remotely within a distributed European team, with the flexibility associated with a remote-first working
  • Competitive compensation and benefits: Receive a competitive compensation package and employee benefits.
  • Meaningful industry impact: Contribute to digital healthcare solutions that help veterinary professionals improve patient care and manage
  • Professional development: Access learning opportunities and support for continued personal and professional growth.
  • International collaboration: Work alongside talented colleagues from different countries and cultural backgrounds in a growing global
  • Collaborative work environment: Join a team that values continuous improvement, autonomy, diverse perspectives, and effective teamwork.
  • Modern working tools: Access the tools and technology needed to perform your role effectively.
  • Company events: Participate in regular company events that encourage connection, collaboration, and team engagement.
Full job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer - Finance based in Ireland.

Join a fast-growing, international software organization dedicated to improving healthcare through innovative cloud-based solutions for veterinary and therapy professionals. In this role, you will provide specialized customer support for finance-related functionalities within a veterinary practice management platform, helping customers manage their invoicing, payments, taxation, and accounting workflows efficiently. You will serve as a trusted point of contact for clients, resolving technical and financial queries while ensuring a consistently high standard of customer satisfaction. Working closely with internal teams, you will contribute to improving support processes, sharing best practices, and delivering a seamless customer experience. This remote opportunity combines financial expertise, problem-solving, and customer engagement in a collaborative, global SaaS environment. If you enjoy helping customers succeed with technology and want to contribute to meaningful digital healthcare innovation, this role offers an opportunity to make a tangible impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1

Accountabilities:

  • Provide high-quality customer support: Act as the primary point of contact for customers using the veterinary practice management platform, responding efficiently to inquiries and meeting agreed service levels and customer satisfaction targets.
  • Resolve finance-related queries: Assist customers with invoicing, payment processing, VAT and tax configurations, financial reporting, accounting workflows, and related system settings.
  • Manage complex cases and escalations: Take ownership of challenging customer issues, coordinate with relevant stakeholders, and ensure timely, effective resolution.
  • Build strong customer relationships: Develop trusted relationships with customers of different sizes, understand their operational needs, and provide practical guidance on using the platform's financial features.
  • Improve support processes: Work independently and collaboratively to establish best practices, streamline workflows, and continuously improve the quality and efficiency of customer support.
  • Collaborate across departments: Partner with Sales, Marketing, Implementation, and Product Development teams to resolve customer challenges and contribute to an effective end-to-end customer experience.
  • Meet performance objectives: Work toward individual objectives and key results (OKRs), contributing to team and business unit goals while maintaining high customer satisfaction and productivity.
  • Contribute to wider business initiatives: Where priorities and capacity allow, support activities beyond customer service, including implementation, sales, marketing, and product-related initiatives.
  • Maintain effective communication: Provide clear, professional, and timely responses to customers and colleagues in an international, distributed working environment.
  • Follow established working hours: Operate within the team's standard schedule of 9:00 a.m. to 5:00 p.m. UK time.

    • Requirements:

  • Finance or accounting background: Educational qualifications or professional experience in finance, accounting, payments, or a related field, with the ability to understand financial processes and explain them clearly to customers.
  • Customer support experience: Previous experience supporting customers in a business-to-business (B2B) software-as-a-service (SaaS) environment, ideally involving finance-related software or complex business applications.
  • Technical troubleshooting skills: The ability to investigate customer issues, understand software configurations, identify potential causes, and guide users toward effective solutions.
  • Financial software knowledge: Familiarity with invoicing, payment workflows, VAT or tax settings, financial reporting, and accounting integrations is beneficial.
  • Customer relationship management: Strong interpersonal skills and a customer-focused mindset, with the ability to build trust, manage expectations, and maintain high satisfaction levels.
  • Organization and prioritization: The ability to manage multiple customer requests simultaneously, prioritize urgent issues, and deliver accurate responses within established service targets.
  • Communication skills: Fluent written and spoken English is essential for supporting customers and collaborating with colleagues across international teams. Additional languages are an advantage.
  • Collaboration and independence: Confidence working autonomously while coordinating effectively with colleagues and other departments to resolve complex cases and improve support practices.
  • Adaptability: Comfort working in a fast-growing, international SaaS organization where processes evolve and continuous improvement is encouraged.
  • International experience: Previous experience in a global or multicultural organization is an advantage.
  • Industry experience: Familiarity with veterinary, healthcare, or practice management software is beneficial but not essential.
  • Results-oriented mindset: The ability to work toward measurable objectives, maintain consistent service quality, and balance customer satisfaction with productivity expectations.

    • Benefits:

  • Fully remote work: Work remotely within a distributed European team, with the flexibility associated with a remote-first working environment.
  • Competitive compensation and benefits: Receive a competitive compensation package and employee benefits.
  • Meaningful industry impact: Contribute to digital healthcare solutions that help veterinary professionals improve patient care and manage their practices more effectively.
  • Professional development: Access learning opportunities and support for continued personal and professional growth.
  • International collaboration: Work alongside talented colleagues from different countries and cultural backgrounds in a growing global organization.
  • Collaborative work environment: Join a team that values continuous improvement, autonomy, diverse perspectives, and effective teamwork.
  • Modern working tools: Access the tools and technology needed to perform your role effectively.
  • Company events: Participate in regular company events that encourage connection, collaboration, and team engagement.
  • Opportunities to contribute beyond support: Depending on business needs and capacity, gain exposure to other functions, including implementation, sales, marketing, and product development.
  • Structured objectives and development: Work toward individual and team objectives that help clarify priorities and support continuous performance improvement.
    • Apply Now

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