Director of Technical Implementation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Technical Implementation based in United States.

As Director of Technical Implementation, you will lead the end-to-end onboarding and technical implementation function for a large portfolio of mid-market and enterprise clients.
You’ll manage a team of senior implementation professionals while establishing the standards, processes, and operating rhythms that support reliable delivery at scale.
The role combines strategic leadership with hands-on involvement in complex or escalated launches, ensuring clients go live accurately and on time.
You’ll work closely with Engineering, Client Success, Finance, TPAs, health plans, and carriers to translate technical and operational requirements into effective solutions.
Your scope will include eligibility and claims files, prior authorization setup, SFTP connections, platform configuration, data quality, and billing integrations.
This is a high-ownership leadership opportunity in a fast-changing environment where you’ll build scalable processes while continuously improving implementation quality and visibility.
The role is fully remote in the United States and reports to the SVP of Client Operations & Success.

• Lead the implementation organization: Build, manage, coach, and develop a team of Senior Technical Implementation Managers, establishing clear ownership across a large and concurrent portfolio of implementations.
• Plan capacity and staffing: Monitor implementation volume, allocate resources effectively, and help the team determine when issues should be resolved independently versus escalated.
• Establish operating standards: Design the team's operating rhythm, including standups, escalation paths, feedback loops, and processes for identifying and removing delivery roadblocks.
• Create implementation visibility: Establish reliable tracking and reporting so leadership can clearly understand the status of every implementation, identify sources of delay, and proactively address risks.
• Own end-to-end delivery: Oversee a large portfolio of mid-market and enterprise implementations from requirements gathering through successful go-live, with accountability for timelines and delivery quality.
• Drive technical launches: Ensure accurate, on-time implementation of eligibility, claims, and prior authorization file processes, SFTP connections, and platform configurations.
• Lead remediation: Take ownership when implementations go off track, driving root cause analysis, stakeholder communication, corrective actions, and validation of fixes.
• Standardize and improve processes: Build scalable SOPs, playbooks, and documentation while strengthening quality assurance for configurations, file processes, and data integrity.
• Improve operational efficiency: Partner with Engineering to reduce manual work across file processing, data ingestion, and reporting.
• Manage external partners: Serve as the senior implementation owner for TPA, health plan, and carrier partners, translating their requirements into scalable solutions across multiple launches.
• Coordinate cross-functional delivery: Partner with Finance on carrier billing setup and with Client Success to ensure clean and effective handoffs after go-live.
• Support complex benefit implementations: Apply experience with highly customized benefit plans, including carve-outs, mandatory programs, and incentive-driven plans, to guide effective launch decisions.
• Optimize client launches: Drive the decisions and implementation approach needed to create strong client profiles and support high levels of engagement following launch.

Requirements

• Technical implementation experience: 8+ years in technical implementation, technical operations, or SaaS delivery, including 3+ years managing senior or principal-level individual contributors.
• Leadership experience: Proven ability to build, manage, and develop high-performing implementation teams while maintaining accountability for delivery quality.
• Healthcare expertise: Hands-on healthcare implementation experience involving eligibility and claims files, SFTP, and TPA, health plan, or carrier partners.
• Payer knowledge: Strong understanding of payors and how to collaborate with payors on data and clinical integrations.
• Implementation operations: Experience designing team processes, escalation paths, tracking systems, or other operational structures that provide clear visibility across a large implementation portfolio.
• Scalable process building: Experience creating implementation processes, SOPs, and playbooks from scratch in a startup or growth-stage environment where priorities can change quickly.
• Portfolio management: Demonstrated experience managing multiple implementations simultaneously through go-live while maintaining ownership of timelines, quality, and delivery outcomes.
• Data and integration management: Hands-on experience managing file and integration setup, troubleshooting data or file issues, and monitoring data feed quality and volume through dashboards.
• Escalation management: Experience identifying when escalation is necessary and leading remediation efforts when implementations encounter significant issues.
• Project management: Strong project management skills with the ability to coordinate complex dependencies, timelines, stakeholders, and technical requirements.
• Communication: Ability to clearly communicate implementation status, risks, requirements, and decisions to both technical and non-technical stakeholders.
• Startup mindset: Comfortable working at startup speed and adapting processes as the organization and implementation volume grow.
• Preferred experience: Experience managing 20+ simultaneous implementations, working at a TPA, health plan, carrier, or healthcare consulting firm, or serving as a people leader who also personally owned complex or escalated implementations is a plus.

Benefits

• Compensation: $155,000–$210,000 USD, plus equity.
• Healthcare: Health coverage with 100% premium coverage for eligible plans.
• Retirement: 401(k) plan.
• Paid time off: Uncapped vacation, plus sick leave and public holidays.
• Work flexibility: Fully remote work arrangement within the United States.
• Equity: Stock options as part of the total rewards package.
• Compensation flexibility: Final compensation may vary based on experience, location, internal pay equity, and other relevant business considerations.