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Medical Scribes Team Lead | WFH

πŸ•’ 2 days ago
Medical ScribingLive ScribingECWClinical Documentation
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πŸ“œ Description

  • Plan daily workflows and assignments, monitor productivity and the 40-chart target, and manage coverage and pending work.
  • Audit scribe documentation for accuracy and completeness, track quality trends, and provide weekly reports.
  • Coach scribes, conduct performance reviews, create improvement plans, and apply feedback.
  • Prepare weekly production and issue reports and provide leadership updates.
  • Train and onboard new scribes, provide ongoing support, and handle escalations.

πŸ› οΈ Requirements

  • Must be a graduate of any medical course
  • With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
  • Must have 2 years of Medical Scribes experience (Live Scribing)
  • With experience in ECW
  • Averaging 50-60 WPM
  • Excellent verbal and written English skills
  • Amenable working night shift

✨ Benefits

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Full job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

  • Plan daily workflow and assignments.
  • Monitor productivity and 40-chart target.
  • Manage coverage, pending tasks, and workload.

Quality Management

  • Audit scribe documentation for accuracy and completeness.
  • Track quality trends and provide weekly reports.

Coaching & Development

  • Conduct coaching and performance reviews.
  • Create improvement plans and apply feedback.

Reporting

  • Prepare weekly production and issue reports.
  • Provide leadership updates.

Training & Support

  • Train and onboard new scribes.
  • Provide ongoing support, feedback, and escalation.

Scribing

  • Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
  • Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
  • Collaborate with team members and other departments to improve overall customer experience

Requirements

  • Must be a graduate of any medical course
  • With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
  • Must have 2 years of Medical Scribes experience (Live Scribing)
  • With experience in ECW
  • Averaging 50-60 WPM
  • Excellent verbal and written English skills
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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