Customer Success Manager
Salesloft👥 501 - 1000 employees🏢 Computer Software
As a Customer Success Manager, you will drive product adoption and retention by building custom success plans and providing strategic guidance to key customers.
Implementation Manager
📅 Jun 22
Project ManagementTechnical ConsultingSystem IntegrationSaaS Platforms
📜 Description
- Lead Client Implementations & Pilots
- Own the end-to-end delivery for new client integrations and solution pilots.
- Translate business use cases into detailed solution plans.
- Coordinate with rest of the customer enablement, internal engineering and product
🛠️ Requirements
- 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
- Demonstrated ability to project manage and deliver client-facing technical projects end to end.
- Strong agile and project management skills to deliver customer features in two-week sprints
- Hands-on experience working with Salesforce or other CRM platforms.
- Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
- Analytical thinker with excellent problem-solving skills and attention to detail.
✨ Benefits
- Please Note: the following benefits are for salaried employees
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical
- Dental
- Vision)
- Generous PTO & parental leave
- Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
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