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Application Support Engineer – Simulation Tools

📅 Apr 14
Application SupportSimulation ToolsWindows EnvironmentsSoftware Deployment

📜 Description

  • End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
  • Provide advanced functional support to users, including topics related to application, server and database interactions.
  • Analyze, test and document the installation of complex software on end‑user environments.
  • Manage and follow up software deployments (inventory, monitoring, CMDB updates).
  • Coordinate upgrades and large‑scale rollouts of new software versions.
  • Support and challenge end‑user requests in collaboration with the Service Desk.

🛠️ Requirements

  • 3 to 7 years of experience in Application Support or similar technical roles.
  • Experience supporting technical or scientific applications, ideally simulation tools.
  • Knowledge of Windows environments, software deployment and licensing concepts.
  • Strong analytical and troubleshooting skills.
  • Good communication skills and a user‑oriented mindset.
  • Fluent technical English (written and spoken).
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