Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.
As a Senior Technical Support Engineer, you’ll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.
Using AI: Coding agents are indisputably useful tools. We provide access to the top 3 models, and were early adopters of evals-first development flows. Familiarity with coding using agents is part of all interviews. However, reliability and correctness are critical for us. You will need to read and understand every line of code with your name on it, and it will be reviewed by both people and machines.
We celebrate equality of opportunity and are committed to creating an inclusive environment for all team members. Join us as we transform cybersecurity, user privacy, and machine learning online!
Please note that all positions require pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step, which will be conducted in your country of residence.
Own Level 4 support for cloud-based IAM services by resolving complex issues, preventing incidents through automation and monitoring, and improving service reliability within agreed SLAs.
Provide technical support and interoperability guidance to technology partners and mutual customers, leading cross-vendor troubleshooting, partner onboarding, escalation processes, and partner-specific technical knowledge programs.
Lead media operations application support, guide a team of Application Support Analysts, and oversee support workflows for broadcast management, scheduling, and distribution systems.
Resolves complex enterprise networking and AV-over-IP issues as the escalation point for L1 and L2 support, partnering with customers and engineering teams to validate fixes and improve support resources.
Provide technical support for Unit4 ERP customers by investigating and resolving application and infrastructure issues, managing escalations, coordinating with colleagues and R&D, and improving customer support processes.
