Como parte do time de Engenharia, você atuará como atendimento e suporte remoto para um importante cliente do setor de telecomunicações nacional, fornecendo suporte técnico aos usuários, garantindo uma solução oportuna e satisfatória.
Você será responsável por monitorar e garantir a disponibilidade de sistemas, agindo com rápido atendimento às solicitações e falhas reportadas.
Você será responsável por:
O que você precisa saber:
O que você precisa ter:
Você se destaca se tiver:
Provide first-level technical support across devices, software, and basic network issues, documenting requests, resolving or escalating problems, and following up to ensure users are satisfied.
Coordinate employee IT onboarding and offboarding, prepare and track devices, manage equipment shipments and inventories, and provide first-line technical support while improving IT service and logistics workflows.
Provide first-line IT support to employees, troubleshoot Windows and macOS devices, manage access and SaaS tools, and improve support processes through documentation, scripting, and automation.
Administer identity, endpoint, collaboration, and remote-access systems while resolving IT issues, supporting customer hosting environments, and coordinating incident response under established security policies.
Administer identity, endpoint, collaboration, Linux, Windows, and remote-access systems while resolving support tickets, coordinating incidents, and maintaining secure access and reliable service for employees and hosting customers.
