Operations Manager (BBS898)

Operations Manager

We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through an outsourced 3PL and co-manufacturing partner. You will set daily priorities, hold partners accountable to commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations so they can manage the overall plan and make decisions.

This is a hands-on ownership role. You are not coordinating from a distance. You are the main day-to-day point of accountability for US operations, covering a 3PL relationship, a co-manufacturer relationship, multi-channel fulfilment, inventory accuracy, and financial controls. If you have 5 or more years of experience in fulfilment, logistics, inventory, or production, have managed outsourced 3PL and co-manufacturer relationships at a manager level, and can show evidence of independent ownership rather than just task execution, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US Eastern Time business hours, plus regular calls with an Australia-based team during US late afternoon and evening
• Own a critical operations function for a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail
• High-ownership role with direct accountability for fulfilment performance, inventory accuracy, and partner management

What You'll Work On

3PL and Co-Manufacturing Partner Management

• Lead the day-to-day relationship with the 3PL and co-manufacturer including floor managers, account managers, and supervisors
• Align production and fulfilment priorities, confirm commitments and deadlines, and hold responsible people accountable for delivery
• Report on dispatches, aged orders, production, stock, and risks including sales run rates against agreed forecasts with variances flagged
• Investigate missed commitments with evidence, drive recovery actions, and confirm closure
• Escalate capacity gaps, stockout risks, and decisions needed before commitments are missed

Production and Quality

• Turn the approved production plan into an agreed daily and weekly schedule with the co-manufacturer
• Track actual units by SKU and production date, monitor component availability, and spot shortfalls early
• Keep production jobs, purchase orders, receipts, and supporting records accurate in Cin7, reconciled to actual production, and corrected for discrepancies
• Document quality complaints, gather batch records and process evidence, agree corrective actions with the co-manufacturer, and verify they work

Fulfilment and Logistics

• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment against agreed priorities and channel requirements
• Keep PO versions, routing, BOL, ASN, and EDI records current so handovers to the warehouse and Finance are complete
• Resolve overdue, partial, replacement, and unscanned orders and reconcile systems to what was physically dispatched
• Confirm carrier handover and track domestic freight through to customer delivery
• Review carrier performance, resolve delivery-window risks, and keep account managers informed of exceptions

Inventory and Systems

• Keep receipts, transfers, production, and dispatch records accurate in Cin7
• Coordinate stock counts, recounts, and month-end reconciliations and resolve variances with evidence
• Reconcile Amazon stock with Cin7 and prepare replenishment requirements using agreed forecasts and inbound receipts
• Resolve discrepancies across Cin7, the 3PL's warehouse management system, Shopify, and Faire

Financial Controls

• Check 3PL, co-manufacturing, and domestic freight charges against approved rates, bookings, quantities, and services
• Document late or incorrect orders, production errors, replacement costs, and inventory losses
• Give Finance shipment costs, invoices, agreed terms, and due dates; follow up shipped orders that have not been invoiced

Continuous Improvement

• Improve recurring workflows to reduce manual effort, errors, and repeat failures
• Document procedures and verify the accuracy of automated or AI-assisted outputs
• Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles
• 5 or more years in fulfilment, logistics, inventory, or production
• Experience managing US operations including US-based 3PLs and co-manufacturers, US domestic carriers and freight, and US retail and Amazon requirements
• At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship including setting priorities, managing SLAs, stock accuracy, invoice checks, and partner accountability
• At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer or contract manufacturer relationship covering production scheduling, blending, filling, packaging, quality checks, and corrective actions
• Evidence of independent ownership such as a partner transition or turnaround you led, KPIs you were accountable for, disputes and credits you recovered, or escalations you brought with a recommendation rather than just a problem
• Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems
• Experience with multi-channel fulfilment including DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI
• Strong reconciliation and reporting skills with excellent Excel or Google Sheets
• Clear, confident written and spoken English
• Available to work US Eastern business hours plus regular calls with an Australia-based team outside standard hours

Nice to Have

• Experience in consumer products that are manufactured, warehoused, and shipped across multiple channels
• Background in organic, health, or beauty consumer goods
• Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) introducing yourself, describing your 3PL and co-manufacturer management experience, and walking through a specific operational problem you owned and resolved end to end with evidence

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are a hands-on operations manager who takes full accountability for fulfilment, inventory, and partner performance and wants to own US operations for a fast-growing consumer goods brand, this role gives you the scope and the direct impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.

We'll keep you informed throughout the process and provide feedback at each step.