🕒 yesterday
As a Client Engineer, you will serve as a senior technology advisor, managing client relationships and providing actionable guidance on technology solutions and infrastructure.
ServiceNow Senior Software Engineer - OCM
📅 Sep 22
Organizational Change ManagementServicenowITSMITOM
📜 Description
- Develop and execute change management strategies for ServiceNow implementations and transformation programs.
- Assess change impacts and organizational readiness; identify and mitigate change-related risks and resistance.
- Create stakeholder engagement, communication, and adoption plans with business leaders, project teams, and end users.
- Design and deliver training, user enablement initiatives, and learning materials; facilitate workshops and focus groups.
- Measure and report adoption metrics, user engagement, and business outcomes.
- Support post-implementation sustainment and continuous improvement in collaboration with ServiceNow delivery, consulting, and customer teams.
🛠️ Requirements
- Experience with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules.
- Certification in a change management methodology such as Prosci, ADKAR, or equivalent.
- Experience supporting large-scale digital transformation initiatives.
- ServiceNow certification is a plus.
Full job description
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
The Role
We are seeking an experienced ServiceNow Organizational Change Management (OCM) Specialist to support ServiceNow transformation programs by driving user adoption, stakeholder engagement, and organizational readiness. The ideal candidate will be responsible for developing and executing change management strategies, communication plans, training programs, and adoption initiatives to ensure successful implementation and long-term business value realization.
We are #GoingBeyond Come join our crew!
Key Responsibilities:
- Develop and execute Organizational Change Management strategies for ServiceNow implementations and transformation programs.
- Perform change impact assessments and evaluate organizational readiness.
- Create and manage stakeholder engagement, communication, and adoption plans.
- Partner with business leaders, project teams, and end users to facilitate successful change adoption.
- Design and deliver training programs, user enablement initiatives, and learning materials.
- Conduct workshops, focus groups, and readiness assessments.Measure and report adoption metrics, user engagement, and business outcomes.Identify and mitigate change-related risks and resistance.
- Support continuous improvement initiatives and sustainment activities post-implementation.
- Collaborate closely with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle.
Preferred Qualifications
- Experience working with ServiceNow implementations across ITSM, ITOM, CSM, HRSD, or related modules.
- Certification in Change Management methodologies such as Prosci, ADKAR, or equivalent.
- Experience supporting large-scale digital transformation initiatives.
- ServiceNow certification is a plus.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
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