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Director Commerce Support

🕒 4 days ago
LeadershipCustomer SupportCustomer SuccessPayments

📜 Description

  • Develop and drive the strategic roadmap for merchant activation, adoption, retention, and growth.
  • Establish organizational priorities aligned to business outcomes and customer success.
  • Partner with senior leaders across various teams to influence strategy and execution.
  • Implement AI-powered experiences, automation, and self-service solutions.
  • Own merchant outcomes across onboarding, activation, adoption, retention, and growth.

🛠️ Requirements

  • 8+ years of leadership experience in customer support, customer success, payments, commerce, fintech, or related industries.
  • 8+ years experience in payments and SMB commerce, including payment processing and customer-focused commerce solutions.
  • Proven ability to drive customer outcomes across activation, adoption, retention, and growth initiatives.
  • Demonstrated success developing business strategy and leading transformation efforts.

Benefits

  • Establish the long-term vision and transformation strategy for Commerce Support
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