Support technical customers through onboarding, troubleshooting, and issue resolution while partnering with engineering to reproduce bugs and sharing customer insights that improve Linearβs product and support experience.
Customer Service Representative - Part time
π Description
- Answer potential buyersβ and sellersβ questions about the Flippa platform using existing documentation.
- Contact sellers to gather additional information when needed.
- Enter and clean CRM data and manage email communications.
- Use Flippaβs AI-assisted system to contact prospects with pre-written emails.
- Pre-qualify leads and book calls for the client.
- Flag commercial or financial discrepancies for client review.
π οΈ Requirements
- Experience using the Flippa.com platform.
- Experience with a CRM system.
- Proficiency with Slack and email management.
Full job description
Role: Customer Service Representative
Tasks:
1) Respond to customer inquiries from potential buyers and sellers on Flippa platform
2) Review existing data/documentation to answer customer questions without needing to ask Jared
3) Engage with sellers to gather additional information when needed
4) CRM data entry and cleanup
5) Outbound prospecting through Flippa's AI-assisted system (clicking through lists, sending pre-written emails)
6) Pre-qualify leads and book calls for Jared
7) Flag any inquiries with commercial/financial discrepancies for client's review
Tools Proficiency Required:
1) Flippa.com platform - experience required
2) CRM system - experience required
3) Slack - for communication
4) Email management
Software Client Willing to Train:
1) Specific Flippa workflows and processes
2) Company-specific CRM processes
3) Product knowledge about listed businesses
Salary: PHP 28,000/month (part-time rate)
NOTE: Salary is based on the client's budget and is fixed monthly.
Potential Target Start Date: ASAP
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