🕒 3 days ago
Support customers by email, chat, and phone, troubleshoot product issues, share guidance, collaborate across teams, and identify opportunities to automate repetitive work and improve the customer experience.
Client Success Support Specialist
📅 Nov 18, 2025
Customer SupportClient SuccessClient CommunicationTicket Triage
📜 Description
- Respond to client inquiries through email, chat, and ticketing systems.
- Send routine client updates, follow-ups, reminders, and documentation on behalf of Customer Success Managers.
- Triage tickets, monitor client concerns, and escalate high-priority issues.
- Maintain client records, service plans, and documentation in HubSpot, Wing App, and internal trackers.
- Process plan changes, trial activations, pauses, and upgrades according to SOPs.
- Coordinate client requests across support teams and document interactions, resolutions, and pending tasks.
🛠️ Requirements
- 1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Customer-first mindset with patience and problem-solving skills.
- Proficiency in tools such as HubSpot, Stripe, Dialpad, etc
✨ Benefits
- Competitive compensation
- Performance incentives
- Flexible, supportive environment
- Clear advancement paths into CSM, QA, Delegation Coaching, or Operations roles
Full job description
Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling administrative tasks, client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency.
Why Join Wing
Joining Wing means becoming part of a fast-growing global operations team committed to delivering world-class client experiences. You’ll work alongside a collaborative Customer Success organization that values teamwork, continuous learning, and professional growth. The role offers clear advancement paths into CSM, QA, Delegation Coaching, or broader Operations positions, supported by competitive compensation and performance incentives. As a remote-first company, Wing provides a flexible, supportive environment where you can build a long-term career while contributing to meaningful client impact every day.
Key Responsibilities
Qualifications
Similar jobs
Search more Customer Support Specialist jobs
🕒 3 days ago
Serve as the first point of contact for customers using a cloud-based dealer management system, resolving day-to-day queries, investigating tickets, delivering training, and sharing product issues with internal teams.
Junior Customer Support Agent (Technical Ops)
🕒 3 days ago
HarborLab👥 51 - 200 employees🏢 Computer Software
🕒 3 days ago
Provide first-level technical support to customers using a maritime SaaS platform, resolve queries across communication channels, coordinate escalations, and help ensure partner compliance through KYC screening.
🕒 4 days ago
Serve as a first point of contact for customers, resolving queries and payment or account issues across support channels while verifying documents and helping keep the site accessible.
🕒 6 days ago
Serve as the first point of contact for SaaS customers, resolving support questions across Slack and email, coordinating escalations, and helping build the support function and knowledge base.