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Recurring Care Specialist

🕒 2 days ago
Medical SchedulingCustomer ServiceCommunicationProblem-solving

📜 Description

  • Use proprietary technology to schedule nursing visits for patients.
  • Respond to and manage approximately 40 Zendesk tickets per shift.
  • Answer up to 30 inbound calls from pharmacies, patients, and nurses.
  • Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
  • Collaborate with cross-functional teams to streamline operations.

🛠️ Requirements

  • 1+ years of experience with medical scheduling.
  • Excellent critical thinking and problem-solving abilities.
  • Highly organized with strong time management skills.
  • Exceptional customer service and communication skills.
  • Comfortable working independently and as part of a team.
  • Tech-savvy and eager to learn new tools.
  • Prior experience in healthcare or familiarity with medical terminology preferred.

Benefits

  • Medical
  • Dental
  • Vision
  • 401k matching
  • Unlimited PTO with minimum days
  • Paid parental leave
  • Home office setup
  • Phone & internet monthly stipend
  • Annual Learning Stipend
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