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Social Operations Lead - NO THIRD PARTIES

📅 Aug 3
AirtableHootsuiteProject ManagementSocial Media Management

📜 Description

  • Establish and enforce Service Level Agreements (SLAs) for incoming social media requests.
  • Act as the central intake hub for all social media requests, tracking statuses and managing follow-ups.
  • Support end-to-end approval workflows to ensure content compliance and readiness for launch.
  • Handle scheduling and community management within Hootsuite, fostering professional dialogue.
  • Optimize and maintain Standard Operating Procedures (SOPs) for social media publishing.

🛠️ Requirements

  • Platform Mastery: Advanced proficiency in Airtable (for workflow architecture) and Hootsuite (for publishing and inbox management).
  • Process Design: Proven experience in creating SOPs or training documentation for digital or marketing teams.
  • Stakeholder Diplomacy: Highly collaborative with the ability to manage expectations across multiple business units and internal teams.
  • Meticulous Organization: A "project manager heart" with an obsession for deadlines, detail, and accuracy.
  • Can-Do Attitude: A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient.
  • This is a contract and remote position.
  • Maintain the master social media calendar in Airtable for a balanced content cadence.
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