Lead the technical direction of enterprise AI services for the digital workplace, combining hands-on engineering with team guidance to deliver secure, scalable solutions that improve employee productivity and experience.
Lead AI/Data Engineer
📜 Description
- Build and operate production AI agents and services for pet parents, veterinarians, and internal teams.
- Own AI infrastructure for evaluations, prompt optimization, observability, and cost management.
- Establish reusable patterns for retrieval, tool calling, guardrails, and model selection; run experiments to assess quality, safety, performance, and cost.
- Develop the semantic layer that helps AI systems answer questions about business data accurately.
- Build and maintain ELT pipelines, dbt models, data marts, and experimentation infrastructure.
- Maintain event pipelines and tracking, resolve data issues, and create Amplitude dashboards and reports.
🛠️ Requirements
- 6+ years of experience in software, data, or ML engineering, including 2+ years building and operating LLM applications in production.
- Strong Python and SQL skills, with experience building reliable, maintainable production systems.
- Hands-on experience developing AI agents and applications using LLM APIs, agent frameworks, tool calling, retrieval, and structured outputs.
- Experience designing and running LLM evaluations, including test datasets, automated graders, regression testing, and systematic experimentation.
- Experience with LLM observability, performance optimization, and cost management in production.
- Experience deploying and operating services on AWS, GCP, or Azure, using containers and CI/CD pipelines.
- Working knowledge of modern data platforms, including Snowflake or similar warehouses, dbt, and orchestration tools such as Prefect, Airflow, or Dagster.
- Familiarity with product analytics and event tracking platforms such as Segment and Amplitude, or a willingness to learn.
- Familiarity with BI tools such as Sigma, Looker, or Tableau.
- Bonus: Experience with prompt optimization, semantic layers, data contracts, or A/B testing and experimentation infrastructure.
✨ Benefits
- Hybrid working location
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- Flexible PTO
- Mental Wellbeing Options
- Robust Holiday Schedule
- Registered Retirement Savings Plan
- Growth Opportunities!
Full job description
About Us
Dutch is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits.
We’re the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers in most states. For less than $100 per year, Dutch offers real relief and convenience for pets and their families.
Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart, BARK). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care.
The Role
We're looking for a hands-on Lead AI/Data Engineer to build and scale the AI systems powering Dutch. You'll
design and ship production AI agents and services for pet parents, veterinarians, and internal teams. You'll also
own the underlying AI infrastructure, including evaluation frameworks, prompt optimization, observability, and
cost management.
You'll help shape our technical approach to AI development, establish engineering standards, and work closely
with product and engineering teams to bring new capabilities into production. This role also includes ownership of key parts of our data platform. You'll build and maintain data pipelines, warehouse models, and analytics and experimentation infrastructure that support our AI systems and broader business needs.
WHAT YOU'LL DO:
AI Services & Platform Tooling (60%)
Data & Analytics Engineering (25%)
Event Tracking & Product Analytics (15%)
WHAT YOU'LL BRING:
WHY YOU'RE A GREAT FIT:
WHY WORK FOR DUTCH?
Competitive salary range between $185K - $220K CAD
Hybrid working location
Health, Dental and Vision Insurance
Life and Disability Insurance
Flexible PTO
Mental Wellbeing Options
Robust Holiday Schedule
Registered Retirement Savings Plan
Growth Opportunities!
DUTCH'S GUIDING PRINCIPLES
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