Live In Care Professional
Homeinsteadcare👥 201 - 500 employees🏢 Hospital & Health Care
As a Live-In Care Professional, you will provide essential care and companionship to clients in their homes, ensuring their comfort and independence.
Supervisor, Transitions of Care Associate
🕒 7 days ago
📍 🇯🇵 Japan - Remote💰 $58k - $82k / year🎹 Mid-level🎲 Other📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Transitions Of CarePatient CareTeam LeadershipCoaching
📜 Description
- Lead, coach, and mentor a team of Transitions of Care Associates to achieve performance, quality, and patient experience goals.
- Dedicate 30% of time to providing TOC patient care, with clinical responsibilities fluctuating based on team size.
- Conduct regular 1:1s, team meetings, and coaching sessions to support skill development and engagement.
- Monitor key performance indicators (KPIs) and use data to identify trends and opportunities for improvement.
- Support onboarding, training, and competency development for new team members.
🛠️ Requirements
- An active and clear Medical Assistant Certification.
- 2+ years of direct lead or supervisory experience in a virtual setting.
- Experience working in a remote, high-volume, fast-paced environment.
- Experience with transitional care, post-acute workflows, or care coordination.
- Fully bilingual in English and Spanish strongly preferred.
✨ Benefits
- Employer sponsored health, dental and vision plan with low or no premium.
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility for all roles excluding Director and above.
- Parental leave program.
- 401K program.
Full job description
The Associate Supervisor leads a team of Transitions of Care Associates to support patients during critical healthcare transitions, ensuring high-quality care and operational excellence.
Description
- Lead, coach, and mentor a team of Transitions of Care Associates to achieve performance, quality, and patient experience goals.
- Dedicate 30% of time to providing TOC patient care, with clinical responsibilities fluctuating based on team size.
- Conduct regular 1:1s, team meetings, and coaching sessions to support skill development and engagement.
- Monitor key performance indicators (KPIs) and use data to identify trends and opportunities for improvement.
- Support onboarding, training, and competency development for new team members.
Requirements
- An active and clear Medical Assistant Certification.
- 2+ years of direct lead or supervisory experience in a virtual setting.
- Experience working in a remote, high-volume, fast-paced environment.
- Experience with transitional care, post-acute workflows, or care coordination.
- Fully bilingual in English and Spanish strongly preferred.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium.
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility for all roles excluding Director and above.
- Parental leave program.
- 401K program.
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