Live In Care Professional
Homeinsteadcare👥 201 - 500 employees🏢 Hospital & Health Care
As a Live-In Care Professional, you will provide essential care and companionship to clients in their homes, ensuring their comfort and independence.
Complex Care Outreach Coordinator
🕒 6 days ago
Healthcare ExperienceCustomer ServiceCall Center OperationsScheduling
📜 Description
- Conduct outreach via telephone and SMS to educate members about clinical programs and screenings.
- Schedule initial appointments and adjust calendars to meet urgent care needs.
- Provide inbound call support for patients with clinical or administrative questions.
- Communicate frequently with care team members and participate in daily coordination huddles.
- Document member needs accurately in the system and support the team with administrative tasks.
🛠️ Requirements
- Minimum of 3 years of healthcare experience in a customer/patient-serving role.
- 1-2 years of call center experience is a plus.
- Bilingual Spanish speakers preferred.
- Experience with health insurance, especially Medicare Advantage, is a plus.
- Proficient computer skills, especially with Google Suite.
✨ Benefits
- Dental
- Vision plan with low or no premium
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility for all roles excluding Director and above.
Full job description
As a Complex Care Outreach Coordinator, you will play a vital role in improving healthcare experiences for vulnerable patient populations through outreach and coordination with a multidisciplinary team.
Description
- Conduct outreach via telephone and SMS to educate members about clinical programs and screenings.
- Schedule initial appointments and adjust calendars to meet urgent care needs.
- Provide inbound call support for patients with clinical or administrative questions.
- Communicate frequently with care team members and participate in daily coordination huddles.
- Document member needs accurately in the system and support the team with administrative tasks.
Requirements
- Minimum of 3 years of healthcare experience in a customer/patient-serving role.
- 1-2 years of call center experience is a plus.
- Bilingual Spanish speakers preferred.
- Experience with health insurance, especially Medicare Advantage, is a plus.
- Proficient computer skills, especially with Google Suite.
Benefits
- Dental
- Vision plan with low or no premium
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility for all roles excluding Director and above.
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