🕒 yesterday
Manage global approvals for licensed products, packaging, marketing, and events, partnering with licensees and rights holders to ensure materials meet brand guidelines, licensing requirements, and quality standards.
SHOP MANAGER-ONBOARD SHOPS-ARABIC SPEAKING
📅 Jul 22
📍 Worldwide - Hybrid🎹 Mid-level📋 Manager📢 🇦🇪 Arabic Required📢 🇬🇧 English Required⏳ Temporary/Contract
LeadershipCoachingSales AnalysisCustomer Service
📜 Description
- Leads, coaches, and mentors shop staff with support from the Shop Assistant Manager.
- Analyzes sales figures and guest needs to identify trends and areas for improvement.
- Motivates staff to exceed sales and promotional targets while maintaining high retail standards.
- Prepares promotional plans and event schedules to drive sales and guest traffic.
- Develops relationships with ship leadership and vendors to enhance store events.
- Provides regular performance evaluations and coaching to shop staff.
🛠️ Requirements
- At least 2 years' shipboard retail experience as a Shop Manager or 4 years as an Assistant Shop Manager.
- Excellent ability to identify staff performance issues and coach effectively.
- Ability to analyze sales figures and recommend strategies based on analysis.
- Fluent in English, with additional languages preferred.
- High School graduation certificate.
- Strong customer service, communication, and negotiation skills.
- Knowledge of products and inventory techniques.
- Ability to stand for extended periods and lift boxes weighing up to 50lbs.
Full job description
Shop Manager
Reports to : Shipboard Operations Manager
Job description:
· Leads, coaches, and mentors shop staff with the support of Shop Assistant Manager, while ensuring regular presence on the shop floor.
· Analyzes and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales and recommends execution of strategy for improvement to corporate office.
· Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards.
· Ensures the shops are hitting sales targets and meeting performance expectations.
· Prepares promotional planner and event schedule to drive product sales and guest traffic, in partnership with corporate marketing team and Cruise Director to identify cross promotional opportunities and to promote scheduled shop promotions.
· Develops strong relationships with ship’s leadership team, other shipboard vendors and cruise partner staff to execute events and drive guest traffic to store.
· Provides guidance and coaching to shop staff about their performance, on a regular basis, including evaluating performance and taking disciplinary action in accordance with Heinemann standards by partnering closely with corporate HR.
· Trains shop staff on Heinemann’s standards, product knowledge, selling techniques, asset protection and guest service.
· Responsibility for oversight of the receiving process in compliance with Heinemann process, and managing inventory emphasis on asset protection, counts and stock control through the Assistant Manager
· and Inventory Specialist.
· Maintains inventory oversight, tracking of the inventory balances, and leading discrepancy investigation process.
· Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
· Handles guests’ complaints and queries.
· Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).
Profile:
· At least 2 years’ shipboard retail experience in the Shop Manager position, or 4 years’ experience as a shipboard Assistant Shop Manager, required.
· Excellent ability to identify guest needs and preferences, while possessing excellent customer service skills.
· Excellent ability to identify staff performance issues and decline in morale. Ability to coach and mentor staff.
· Ability to analyze sales figures and trends and recommend strategy based on analysis.
· Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
· High School graduation certificate.
· Strong customer service, communication and negotiation skills.
· Knowledge of products
· Knowledge of inventory techniques.
· Ability to stand for extended periods of time and move boxes weighing up to 50lbs.
Length of contract:
4 Months on / 2 Months off
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