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Business Operations Manager / Director – FCM & Brokerage Operations

🕒 26 days ago
B2B Client OnboardingOperational WorkflowsStakeholder ManagementProject Management

📜 Description

  • Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
  • Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
  • Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology.
  • Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
  • Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
  • Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.

🛠️ Requirements

  • Valid NFA Series 3 license required (or ability to successfully obtain within 90 days of start date).
  • 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech or regulated financial markets.
  • Experience at a top-tier management consultancy is a huge plus.
  • Direct exposure to institutional clients is required.
  • Experience with CFTC-regulated entities is highly valued.
  • Fintech experience is required, ideally at a high growth or category leading fintech operator.

Benefits

  • Attractive annual leave entitlement including: birthday, work anniversary
  • Dental
  • Vision
  • Life/disability insurance
  • Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
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