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Senior Customer Success Manager

🕒 5 days ago
Customer SuccessTechnical ConsultingE-commerceAPI-first Technology

📜 Description

  • Guide enterprise clients in maximizing the value of our agentic commerce architecture, including Composable Commerce, Frontend, and Connect.
  • Translate new product features and capabilities into clear business outcomes aligned with each customer's strategic goals.
  • Proactively drive account engagements, leading high-impact Strategic Business Reviews (SBRs) to retain clients and boost platform consumption.
  • Partner closely with Product Management to advocate for customer needs and provide critical feedback for product innovations.
  • Collaborate across Sales, Product, and Support to deliver deep technical and commercial expertise.
  • Represent commercetools in webinars and customer case studies, showcasing customer success.

🛠️ Requirements

  • 5+ years in High-Touch Tech with proven success in Customer Success, pre-sales, or technical consulting, ideally within e-commerce or retail.
  • Technical depth in modern API-first/headless tech, with the ability to turn complex tech into high-impact ROI.
  • Experience navigating C-suite discussions and shaping client strategy.
  • Structured and agile approach to managing complex accounts independently.
  • Collaborative team player ready to thrive in a fast-paced, international tech culture.

Benefits

  • 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
  • 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more
  • 📈 Our equity participation program allows you to share in our success
  • For more information on our benefits, visit this page.
  • For more information on our diversity, equity, inclusion, and belonging practices, visit this page .
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