Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that shapes how Coinbase plans, staffs, and scales its operations. You'll own capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership. This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and automation-driven productivity.
What you'll do:
Required Skills and Experience:
PID: P77111
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Leads global provider outreach, call center, and workforce operations, setting strategy and capacity plans while improving retrieval outcomes, service quality, vendor performance, and cost through scalable technology and automation.
Leads commercial operations across revenue operations, enablement, clinical specialists, and analytics, building the planning, systems, and deal governance that support growth and improve seller effectiveness.
Leads facilities and workplace operations, including the San Francisco office buildout, satellite office support, vendor and budget management, and development of scalable services and a facilities team.
Lead student mover teams and oversee campus move-in and move-out operations, coordinating logistics, inventory, storage, and customer service while making real-time decisions in a hands-on role.
Lead the day-to-day operations of an inside sales team, owning staffing, onboarding, coaching, and performance metrics while shaping the processes that help contractors book more appointments.
