Microsoft 365 Engineer

Company Description

Job Description

About TRS

Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has helped secure the retirement futures of New York City educators. TRS administers the Qualified Pension Plan (QPP), a defined benefit plan, and the Tax-Deferred Annuity (TDA) Program, and provides retirement, disability, and death benefit services to members.

TRS is committed to a member-centered culture, grounded in operational excellence, service quality, accountability, and continuous improvement.

Position Overview

The Microsoft 365 Engineer is responsible for the administration, optimization, and strategic management of the organization's Microsoft 365 environment. This role will serve as the primary owner of the Microsoft 365 platform, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Entra ID.

The engineer will lead Microsoft 365 modernization initiatives, including migrating user and departmental data to OneDrive and SharePoint Online, implementing Microsoft 365 Copilot, and ensuring a secure, compliant, and highly available collaboration platform. The ideal candidate combines strong technical expertise with hands-on migration experience and the ability to drive adoption of Microsoft 365 services across the organization.

Key Responsibilities

Microsoft 365 Platform Administration:
- Own and manage the organization's Microsoft 365 tenant.
- Administer Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Entra ID.
- Maintain tenant health, licensing, governance, and service configurations.
- Monitor Microsoft 365 service health and proactively resolve issues.

Exchange Online Administration:
- Manage mail flow, connectors, transport rules, spam and phishing protection.
- Administer mailboxes, shared mailboxes, distribution lists, archive policies, and permissions.
- Troubleshoot mail delivery, routing, authentication, and mailbox access issues.
- Perform Exchange Online administration using both the Microsoft 365 Admin Center and PowerShell.
- Configure and maintain SPF, DKIM, and DMARC.

SharePoint Online & OneDrive:
- Design and administer SharePoint Online sites, permissions, governance, and document libraries.
- Manage OneDrive for Business configuration, storage policies, sharing settings, and lifecycle management.
- Lead migration of user home drives, file shares, and departmental data to OneDrive and SharePoint Online.
- Optimize collaboration and document management using Microsoft 365 best practices.

Microsoft 365 Copilot Implementation:
- Lead the planning, deployment, and administration of Microsoft 365 Copilot.
- Assess organizational readiness for Copilot adoption.
- Configure security, permissions, and data governance required for Copilot.
- Collaborate with business stakeholders to identify use cases and improve user productivity.
- Provide user guidance and support for Copilot adoption.

Identity & Security:
- Administer Microsoft Entra ID, including user and group management.
- Configure Conditional Access, Multi-Factor Authentication (MFA), and role-based access control (RBAC).
- Support hybrid identity with Active Directory and Entra Connect.
- Configure Microsoft Defender for Office 365 security policies.
- Implement and maintain Microsoft Purview features including Data Loss Prevention (DLP), retention policies, sensitivity labels, and eDiscovery.
- Ensure Microsoft 365 security and compliance align with organizational standards and industry best practices.

Automation & Administration
- Develop and maintain PowerShell scripts to automate Microsoft 365 administration, reporting, and operational tasks.
- Develop automation and integrations using Microsoft Graph PowerShell and Microsoft Graph API.
- Create reports and administrative workflows for Microsoft 365 services using Microsoft Graph.
- Create and maintain operational documentation, standards, and administrative procedures.
- Monitor Microsoft 365 performance and recommend platform improvements.

Projects & Continuous Improvement
- Lead Microsoft 365 migration and modernization projects.
- Plan and execute tenant improvements and platform enhancements.
- Evaluate and implement new Microsoft 365 capabilities.
- Work closely with IT leadership and business teams to improve collaboration, security, and user experience.
- Provide Tier 3 support and technical leadership for Microsoft 365 services.

Benefits of Working for the City of New York

- Flexible Work Arrangements: Hybrid work schedules offer a balanced combination of remote and in-office work, supporting a balanced professional and personal life.
- Comprehensive Health Benefits: Access to excellent healthcare coverage, including medical, dental, and vision plans.
- Retirement Plans: Robust pension plans, including the New York City Retirement Systems (NYCERS), and NYC Deferred Compensation (401k and 403b) providing financial security post retirement.
- Commuter Benefits: Enjoy pre-tax deductions for eligible commuting expenses, reducing your taxable income and saving you money.
- Professional Development: Opportunities for continuous learning and career advancement through various training programs and workshops.
- Competitive Salaries: Competitive compensation packages commensurate with experience and responsibilities.
- Paid Time Off: Generous paid leave policies, including vacation days, sick leave, and holidays.
- Work-Life Balance: Programs and policies supporting a balance professional and personal life.
- Career Growth: Long-term career prospects supported by a stable and well-established city government.
- Public Service Loan Forgiveness (PSLF): Eligibility for federal loan forgiveness programs and state repayment assistance programs, while working full-time for a qualifying employer like the City of New York.
- Diverse Work Environment: Inclusive and diverse workplace culture, reflecting the vibrant city of New York.

IT INFRASTRUCTURE ENGINEER - 95714

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.