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Field Service Technician (Los Angeles)
📅 Jul 31
📍 🇺🇸 El Segundo - Hybrid💰 $65k - $75k / year🥁 Junior🛠️ Field Service Engineer📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Field ServiceIT SupportTechnical Customer SupportHardware Troubleshooting
📜 Description
- Provide phone and on-site technical support, resolving customer issues and explaining technical matters clearly.
- Monitor and troubleshoot Circadia tablets and other devices.
- Coordinate device installations with healthcare facilities and third-party vendors.
- Diagnose connectivity issues involving Wi-Fi and VLAN configuration.
- Audit and maintain accurate device and equipment asset records.
🛠️ Requirements
- 1+ years of experience in a field service, IT support, or technical customer support role
- Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users, both by phone and in person
- Hands-on troubleshooting experience with hardware/devices, ideally tablets or similar electronic equipment
- Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration) sufficient to diagnose and resolve connectivity issues
- Comfortable using power tools and performing physical installation/mounting work
- Strong organizational skills and attention to detail, with experience maintaining accurate records or asset/inventory logs
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment
- Valid driver's license and ability to travel to healthcare facility sites as needed
- Ability to lift and carry equipment (specify weight, e.g., up to 25-50 lbs) and perform installation work that may include reaching, bending, or working at heights
✨ Benefits
- Install and maintain medical equipment, including mounting devices and configuring IT setups.
Full job description
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
-
Contactless sensing that monitors respiration and motion with medical-grade accuracy
-
Native predictive models that detect 85% of preventable adverse events several days in advance
-
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the Role
As a Field Service Technician, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together, we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!
About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical-grade accuracy Native predictive models that detect 85% of preventable adverse events several days in advance Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA. Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.What You'll Do
Qualifications
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