Credit Controller (m/f/d)

**This position is based in Bitola with hybrid working options. Applicants must hold a valid work/residence permit for the respective location.**

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

Role Overview

The Credit Controller manages overdue customer accounts across the Chaos group, supporting the Credit Control Manager in recovering monies owed for unpaid customer subscriptions. The role covers both direct customers and channel partners, combining proactive outbound contact with inbound query resolution, and works closely with Sales Operations and Customer Experience to ensure a consistent and professional customer experience throughout the collections process.

Main Responsibilities

• Manage the payments for a portfolio of 40-50 channel partner accounts, plus ad-hoc direct customer accounts, assessing payment prospects and applying appropriate recovery strategies such as account suspension and/or escalation to the company’s Legal team.

• Conduct inbound and outbound customer contact to recover outstanding balances, maintaining a professional and solution-oriented approach throughout.

• Apply payments to invoices and create credit and debit memos as required, ensuring accuracy and timely processing.

• Liaise regularly with Sales Operations, Customer Experience, and other customer-facing teams to resolve account queries and ensure a seamless customer experience.

• Support the onboarding of Chaos as a vendor for customers where required: completing customer documentation, providing banking, tax and company information, and setting up vendor portals across relevant internal and external platforms.