Protection & Integrity Analyst

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo, where you are invited to be your authentic YOU-MO!

Company Overview:

Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.
Nowadays, we're on the hunt for an analytical & proactive Protection & Integrity Analyst!

Position Overview:

The Protection & Integrity Analyst is at the heart of protecting our customers and the business. The role focuses on proactively identifying, investigating and managing customer, transactional and operational risks across customer protection, responsible gambling, affordability, AML, fraud, payments and account integrity. By combining sharp analytical thinking with sound judgement and a risk-based approach, the Analyst helps ensure issues are identified early, decisions are well-informed and the right actions are taken at the right time.

Responsibilities:

• Protect our customers by spotting signs of vulnerability, risky gambling behaviour and affordability concerns, and taking the right action at the right time.

• Investigate financial crime risks across AML, KYC, source of funds/wealth, suspicious activity and ongoing customer monitoring.

• Keep accounts and transactions secure by identifying fraud, account takeover, payment abuse, multi-accounting and other suspicious behaviour.

• Review payments and withdrawals to identify fraud, financial crime and operational risks, while supporting smooth and secure customer transactions

• Own investigations from start to finish, gathering evidence, documenting decisions and escalating complex or high-risk cases when needed.

• Work closely with teams across the business, including Customer Support, Compliance, Legal, Payments, Finance and Product, to resolve issues and strengthen controls.

• Stay ahead of emerging risks by identifying trends, improving processes and contributing to better monitoring, controls and customer protection practices.

• Maintain high standards of compliance and integrity, ensuring decisions, investigations and records meet regulatory and internal requirements.

Requirements:

• A sharp eye for detail and a naturally analytical mindset, with the ability to make sound, well-reasoned decisions.

• A curious and adaptable approach - previous iGaming experience is a plus, but a willingness to learn is just as important.

• Confidence working with digital tools and systems in a fast-paced, evolving environment.

• Clear communication skills in English and the ability to collaborate effectively with teams across the business.

• Integrity and discretion when handling sensitive customer information and complex or high-risk situations.

• A proactive, solution-focused mindset with a strong sense of ownership and accountability.

• Flexibility to work within a 24/7 rotating shift schedule, including weekends and public holidays, with additional support during business-critical situations when needed.

• A strong commitment to doing things the right way, following regulatory requirements, internal policies and information security standards.

Think we're a good match? Apply now!

The Perks:

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance

• Wellness incentives, including a fitness allowance and mental well-being services

• 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely

• Office lunches - three times per week

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses, known as Casumo College, for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.