Customer Experience Associate FR - Self Serve

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started! Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

Your impact at Brevo:

Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.

Direct the client with the right set of solutions over a phone call (incoming & outgoing both)

Address challenging customers and problems that require escalation outside of the department.

Strive to provide all customers with outstanding customer experience

Grow client relations and work closely with the tech team to identify bugs.

Work independently to master emailing best practices, as well as our platform and the tools we offer customers.

Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API.

Who you are:

At least 2+ years of experience in customer service

Excellent written and spoken communication skills in French [C1 AND ABOVE]

Customer-focused with the ability to build customer relationships and customer confidence.

Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset

Familiarity with email marketing

The ability to jump right into a fun and relaxed office culture

Why people love working at Brevo:

A place to grow, together: Join a diverse, international team in a modern office buzzing with energy and ideas.

Practical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly salary structure; 1.4x pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets)

Learning, every step of the way: Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs

Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous leave policy to help you balance life and work effortlessly

Wellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and wellness bonuses to keep you and your family covered

A culture that cares: Annual company off-sites, inter-office trips, team outings, active social, green, and LGBTQIA+ communities, along with festive celebrations - all making Brevo a vibrant and inclusive workplace.

Your candidate journey:

HR Screening - 30 mins in French

Hiring Manager Interview - 60 mins

Final Case Study - 60 mins in office