As a Support Operator, you will manage customer support cases, provide expert guidance on products, and contribute to the continuous improvement of support processes.
Customer Experience Associate EN - Ecommerce
🕒 19 days ago
Customer SupportTechnical SupportEmail MarketingE-commerce
📜 Description
- Manage and resolve daily client tickets, ensuring quick and proper resolution of customer concerns.
- Address challenging customers and escalate issues when necessary.
- Provide outstanding customer experiences and grow client relations.
- Develop familiarity with technical aspects of email marketing and e-commerce.
🛠️ Requirements
- 3+ years of hands-on experience in high-volume, technical customer support or client-facing operations (SaaS or Tech background preferred).
- You know how to use AI tools as an assistant, but you never rely on them blindly. You test, verify, and apply your own sharp judgment to every solution.
- Experience with or a strong willingness to master DNS records, APIs, HTML, e-commerce workflows, and support toolings like Freshdesk, Zendesk, or JIRA.
- Flawless written and verbal communication skills with the ability to translate complex technical jargon into clear, actionable advice for non-technical users.
- You operate with extreme ownership, thrive in fast-paced environments, and remain composed under pressure.
- Comfortable working in rotational, weekend, or night shifts as operational needs require (appropriate allowances/comp-offs provided)
- If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
- Work independently to master emailing best practices and the platform's tools.
✨ Benefits
- Cab facility and per-day meal vouchers.
- 1.4x pay on holidays/weekends for critical work.
- Excellent referral program with high-value gift options.
- Access to over 155,000 courses on Udemy and personalized training programs.
- Hybrid work setup with budget for home workspace.
- INR 10 Lakh medical insurance and maternity support.
Full job description
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started!
PushOwl is an e-commerce SaaS product serving more than 50,000 customers globally, primarily across the US and Europe. Leading brands such as Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane use PushOwl to engage customers and drive revenue through targeted marketing.
As part of Brevo, one of the world’s leading CRM and marketing platforms, PushOwl contributes to a broader vision for connected, omnichannel marketing experiences for Shopify merchants.
By combining PushOwl’s e-commerce expertise with Brevo’s wider product ecosystem, technology, and global reach, we are helping businesses engage their customers more effectively across the entire customer journey.
The Role:
Join us as a Customer Experience Associate and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. You will resolve customer concerns efficiently while ensuring a positive experience.
We are looking for strategic problem-solvers, not just task executors.
If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively to provide top-notch service and put customers first, we’d love to hear from you.
Your impact at Brevo:
Who you are:
If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
Why people love working at Brevo:
Your candidate journey:
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