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IT Helpdesk Technician

📅 Jul 9
Microsoft Windows 10/11Apple macOSLinuxMicrosoft 365

📜 Description

  • Serve as the main point of contact for IT support requests in the Belgrade office, providing technical assistance through the ticketing system, messaging platforms, and video conferencing tools.
  • Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques.
  • Manage and maintain IT assets, including Windows and Apple MacBook laptops, printers, user accounts, and internal documentation.
  • Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365.
  • Support and maintain VMware vSphere ESXi 7 environments.
  • Prioritize and manage incoming support tickets based on severity, urgency, and business impact.

🛠️ Requirements

  • Relevant university degree, college diploma, or equivalent practical experience.
  • Strong knowledge of Microsoft Windows 10/11, Apple macOS, Linux, and Microsoft 365 in both Windows and macOS environments.
  • Basic understanding of IT troubleshooting methodologies and the ability to diagnose and resolve common technical issues.
  • Strong communication skills in English, with patience and professionalism when supporting end users.
  • Willingness to learn, grow within the IT organization, and pursue technical certifications.
  • Experience with asset management and IT procurement is considered an asset.
  • Experience supporting VMware vSphere ESXi environments is considered an asset.
  • Valid driver’s license is considered a plus.
  • Ability to safely lift and handle equipment weighing between 4–14 kg.

Benefits

  • A Professional Development Budget
  • Dedicated Wellness Days and Wellness Week

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