Manager, Engagement
Manage engagement with ACEC Members and donors, oversee the scholarship program, and enhance community building efforts within the ACEC Research Institute.
Define and execute card business strategy, supporting the launch and expansion of virtual cards, physical cards and wallet products across multiple markets.
Lead end-to-end card program launches, working closely with Product, Compliance, Risk, Engineering and external partners to ensure successful delivery.
Manage relationships with issuers, processors, BIN sponsors, card manufacturers and wallet partners to support business growth and operational excellence.
Coordinate digital wallet integrations including Apple Pay, Google Pay and other regional wallet solutions.
Manage physical card operations including vendor onboarding, card production, fulfillment and logistics.
Negotiate commercial agreements and pricing structures with partners and vendors to achieve competitive commercial terms.
Develop scalable SOPs and operational processes to improve launch efficiency and user experience.
Monitor business and operational performance, identify bottlenecks and drive continuous improvements through data analysis.
5+ years of experience in cards, payments or fintech industries.
Proven experience launching or operating card programs, including virtual cards and/or physical cards.
Experience participating in or leading 0-to-1 card program launches, including cross-functional coordination and partner management.
Familiarity with card ecosystem and industry standards.
Experience working with one or more of digital wallet, Physical card manufacturers, Issuers or BIN sponsors, Card processors, Payment or fintech partners.
Prior experience in Visa, Mastercard, fintech issuers, processor companies or crypto payment companies is a plus.
Experience supporting Apple Pay or Google Pay integrations.
Experience launching cards across multiple geographies.
Experience with physical card production and vendor management.
Experience in crypto, fintech or global payments companies.
Manage engagement with ACEC Members and donors, oversee the scholarship program, and enhance community building efforts within the ACEC Research Institute.
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