🕒 12 days ago
As a Customer Onboarding Intern, you'll support Onboarding Managers in guiding new customers through their onboarding journey, enhancing your skills in paid media and project management.
CX & Transformation Intern (f/m/d)
📅 May 12
📍 🇪🇸 Madrid - Hybrid🪈 Entry-level🤝 Customer Success Manager📢 🇪🇸 Spanish Required📢 🇬🇧 English Required🎓 Internship
Digital TransformationPythonSQLProject Management
📜 Description
- Support transformation and digitalization projects within CX operations
- Conduct process analysis and interviews to identify improvement opportunities
- Assist in designing and documenting workflows and best practices
- Gather, organize, and create clear, structured documentation
- Contribute to content creation and knowledge management initiatives
- Support the implementation and testing of digital tools and platforms
🛠️ Requirements
- Currently pursuing or recently graduated from a STEM Degree (specialization in Digital Transformation is a plus)
- Basic programming knowledge (Python and SQL preferred)
- Experience in project management, data analysis, or process improvement
- Familiarity with Agile methodologies, CRM, automation tools, or digital platforms
- Highly organized with strong attention to detail and documentation skills
- Self-directed, proactive, and motivated to learn
- Clear communicator with flexibility to adapt to dynamic project priorities
- Fluent in Spanish (mandatory); advanced English skills preferred
Full job description
Duration: 6 months
Are you a curious, self-driven student or recent graduate passionate about solving real-world problems? Join Axpo Iberia's CX & Transformation team and immerse yourself in digital innovation. Over four months, you'll gain hands-on experience, contribute to impactful projects, and develop career-defining skills.
What you will do:
Support transformation and digitalization projects within CX operations
Conduct process analysis and interviews to identify improvement opportunities
Assist in designing and documenting workflows and best practices
Gather, organize, and create clear, structured documentation
Contribute to content creation and knowledge management initiatives
Support the implementation and testing of digital tools and platforms
Track project progress, report findings, and propose data-driven solutions
Collaborate with cross-functional teams to enhance customer experience
What you bring & who you are:
Currently pursuing or recently graduated from a STEM Degree (specialization in Digital Transformation is a plus)
Basic programming knowledge (Python and SQL preferred)
Experience in project management, data analysis, or process improvement
Familiarity with Agile methodologies, CRM, automation tools, or digital platforms
Highly organized with strong attention to detail and documentation skills
Self-directed, proactive, and motivated to learn
Clear communicator with flexibility to adapt to dynamic project priorities
Fluent in Spanish (mandatory); advanced English skills preferred
About the team:
At Axpo Iberia, our CX & Transformation team thrives on collaboration, innovation, and a shared commitment to improving customer experience. We value diverse perspectives and empower interns to take ownership of meaningful work, ensuring a supportive environment for growth and learning.
At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.
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