CRM & Commercial Process Specialist (f/m/d)

Join Axpo Hydro and help shape scalable CRM and commercial operations in an international energy environment. You will contribute to harmonized processes, high-quality data, and efficient collaboration across teams.

What you will do:

• Support the development of a scalable CRM and commercial operations setup within the Hydro division

• Translate business requirements into practical CRM solutions together with IT and Salesforce administrators

• Document and structure internal commercial processes from lead handling to handover for delivery and invoicing

• Harmonize templates for offers, contracts, presentations, calculation logics, and other sales-related materials

• Ensure CRM data quality, reporting transparency, and consistent process documentation

• Prepare and deliver guidelines, trainings, and change support for Salesforce and commercial processes

What you bring & who you are:

• Experience in CRM, commercial operations, process design, project management, or business engineering

• Ideally, experience in the energy, infrastructure, or B2B services environment

• Understanding of CRM systems, especially Salesforce, and the ability to translate business needs into efficient workflows and reports

• Experience creating or harmonizing offers, contracts, presentations, calculations, or process documentation

• Strong communication and collaboration skills with a structured and solution-oriented mindset

• Very good English and German skills; additional languages are a plus

Even if you do not meet every requirement, we encourage you to apply. We value diverse perspectives and are looking forward to getting to know you.

About the team: You will work with experienced colleagues from engineering, operations, asset management, legal, finance, and IT. The team values collaboration, pragmatic solutions, and continuous improvement in an inclusive international environment.