We are looking for an to create long-term, trusting relationships with our customers. The Client Solutions Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Overall Role & Responsibilities:
As a designated Atlas Account Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs our met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team.
Acting as a communication hub for clients/customers
Building long-term rapport with customers
Resolving customer disputes and attending to enquiries
Providing reports on accounts
Finding opportunities to assist with the growth of the company
Developing ideas/strategies to help build a good relationship with clients
Assisting with critical issues and escalations on projectsSupport senior commercial team with the management of new and existing clients.
Generate bid proposals, as a result of client requests for your allocated client accounts.
Consult with Clients on sample design and business issues.
Gather country specific healthcare data to present to clients for proper targeting and set study expectations.
Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project.
Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
Act as Liaison point between operations and client as needed.
Maintain relationship with existing vendors while scoping new vendors worldwide.
Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing.
Provide support for the Project Management team to problem solve and create solutions.
Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
Assist Senior VP with business development.
Working directly with our Atlas Primary Finance team to ensure timely invoicing.
Provide key internal performance data for your accounts.
Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects.
Assisting with critical issues and escalations on projects
Finding opportunities to assist with the growth of the company.
Developing ideas/strategies to help build a good relationship with clients.
Gather country specific healthcare data to present to clients for proper targeting and set study expectations
Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commissioning projects
Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects
Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
Consult with Clients on sample design and business issues
Experience in an account management role or related profession
8+ years experience working within the Healthcare sector is preferred
Excellent communication skills
Excellent in both written and spoken english
Detail oriented
Out of the box thinker
Pro-active in communicating
Comfortable speaking on the phone and writing emails to clients
Experienced with CRM software and MS Office 365
Knowledgeable about delivering solutions based on customer needs
Ability to manage multiple projects
Excellent negotiation and leadership skills
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