NICE CX One Engineer
Miratech1👥 501 - 1000 employees🏢 Information Technology And Services
Design and implement NICE-based routing solutions and develop secure IVR applications to enhance customer experience for a global healthcare leader.
Network and Technology Operations Engineer (m/w/d) - 100% REMOTE
🕒 28 days ago
📍 🇩🇪 Germany - Remote🎹 Mid-level💻 Software Engineer📢 🇩🇪 German Required📢 🇬🇧 English Required💼 Full-Time
Network Detection And ResponseEndpoint Security SolutionsCloud IntegrationsRisk Scanning
📜 Description
- Analyze and resolve issues related to Network Detection and Response components.
- Collaborate with customers and internal teams to implement security solutions.
- Triage customer inquiries and apply playbook-based solutions.
- Document newly identified issues during troubleshooting and track them to resolution.
- Utilize strong communication skills to effectively address customer-reported problems.
🛠️ Requirements
- Bachelor's degree in IT-related discipline or completed IT vocational training with 2/3 years of IT experience.
- Good foundational knowledge in networking.
- Basic knowledge of Windows and Linux operating systems and Active Directory.
- Fluency in German and English at C1 level.
- Familiarity with CCNA, Network+, or similar certifications is a plus.
✨ Benefits
- Access to extensive training opportunities through various platforms.
- Employee stock program and retirement benefits.
Full job description
Join Arctic Wolf as a Network and Technology Operations Engineer, where you'll help shape the future of cybersecurity through innovative solutions and global collaboration.
Description
- Analyze and resolve issues related to Network Detection and Response components.
- Collaborate with customers and internal teams to implement security solutions.
- Triage customer inquiries and apply playbook-based solutions.
- Document newly identified issues during troubleshooting and track them to resolution.
- Utilize strong communication skills to effectively address customer-reported problems.
Requirements
- Bachelor's degree in IT-related discipline or completed IT vocational training with 2/3 years of IT experience.
- Good foundational knowledge in networking.
- Basic knowledge of Windows and Linux operating systems and Active Directory.
- Fluency in German and English at C1 level.
- Familiarity with CCNA, Network+, or similar certifications is a plus.
Benefits
- Access to extensive training opportunities through various platforms.
- Employee stock program and retirement benefits.
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