Customer Success Manager (m/f/d)

Join Arctic Wolf as a Customer Success Manager, where you'll be a trusted advisor, ensuring customer satisfaction and driving growth through our innovative cybersecurity solutions.

Description

• Manage a set of corporate customers utilizing Arctic Wolf’s CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling techniques.
• Listen to customers and provide feedback to the business.
• Ensure customer satisfaction and delivery of quarterly account reviews.
• Negotiate on behalf of management to upsell additional service offerings.
• Create and manage automated processes to forecast and communicate at-risk customers.

Requirements

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired.
• Fluency in German and English is required.
• Ability to be flexible and work in a rapidly changing environment.
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.

Benefits

• Equity for all employees.
• 30 days annual leave
• Paid volunteering days off
• Pension plan: BaV Direktversicherung.
• Training and career development programs.
• Robust Employee Assistance Program (EAP) with mental health service.
• Fertility support and paid parental leave.