As a Customer Success Manager (Enterprise), you will manage a portfolio of trades companies, ensuring they maximize the value of our software and enhance their experience.
Customer Success Manager, EMEA
📜 Description
- Manage a portfolio of customers and ensure a consistent, high-quality experience
- Build strong relationships and act as a trusted point of contact
- Identify risks early and take proactive steps to address them
- Partner cross-functionally and collaborate effectively to drive outcomes
- Navigate customer conversations, balancing company priorities with customer needs
- Maintain accurate data, reporting, and internal documentation
🛠️ Requirements
- Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
- Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Proven work experience as a Customer Success Manager or similar role preferred
- Proven ability to collaborate across teams and build alignment
- Strong negotiation and influencing skills with customers and internal stakeholders
- Problem-solving mindset with the ability to think critically
- Ability to work independently while knowing when to involve others
✨ Benefits
- Competitive salary commensurate with experience and qualifications.
- A comprehensive extended benefits package.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
Full job description
The Role:
We are expanding our Customer Success team and are looking to bring on a Customer Success Manager to join our team in Belgium. The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.
Responsibilities:
- Manage a portfolio of customers and ensure a consistent, high-quality experience
- Build strong relationships and act as a trusted point of contact
- Identify risks early and take proactive steps to address them
- Partner cross-functionally and collaborate effectively to drive outcomes
- Navigate customer conversations, balancing company priorities with customer needs
- Maintain accurate data, reporting, and internal documentation
- Take ownership of internal tools and workflows tied to customer management
- Contribute to process improvements and team efficiency
Requirements:
- Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
- Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Proven work experience as a Customer Success Manager or similar role preferred
- Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus.
- Proven ability to collaborate across teams and build alignment
- Strong negotiation and influencing skills with customers and internal stakeholders
- Problem-solving mindset with the ability to think critically
- Ability to work independently while knowing when to involve others
Assets:
- Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
- Management, renewals or upsells experience would be a plus
- Excel/Google Sheets experience
- Software Experience
- Experience with data tools or reporting platforms
- Exposure to customer-facing roles in fast-paced environments
- Experience working cross-functionally with different teams
- Process improvement or operational experience
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