Field Ops - Supervisor Regional - Mexico City

About Aplazo

Aplazo is Mexico’s leading “buy now, pay later” platform, giving consumers flexible, transparent payment solutions while helping merchants grow their sales. We’re a fast-growing Series B fintech backed by top global investors, combining technology, data, and design to redefine financial access.

Role Mission

As a Regional Supervisor in Mexico City, you will be responsible for driving sustainable growth across your region, both in business performance and people development.

You will lead a team working directly on the sales floor, determine where to focus their efforts, and collaborate closely with merchants and cross-functional teams at Aplazo. We are looking for someone who is insightful, resilient, and hands-on, with a strong understanding of day-to-day operations and the ability to inspire, develop, and lead a high-performing team.

Key Responsibilities

• Own the performance of your region, driving the achievement of monthly targets while balancing operational and commercial priorities.

• Plan and allocate resources (time, people, and budget), making informed decisions as business conditions evolve.

• Develop and execute strategies to ensure stores across your region meet their targets, prioritizing where your team's efforts will have the greatest impact.

• Lead, coach, and develop a team of field advisors and on-site leaders, building a strong, high-performing team.

• Act as the voice of your region, ensuring effective collaboration with cross-functional teams such as Marketing, Operations, and Product to deliver the best possible customer experience.

• Identify, propose, and implement continuous improvement initiatives alongside your team, adapting business operations to the evolving needs of merchants and customers.

• Execute in-store activation plans for specific accounts, ensuring operational effectiveness and successful implementation.

Must-Have Qualifications

• Experience: 3+ years of experience in Sales, Operations, or Account Management, with at least 1 year of experience leading or coordinating teams.

• Education: Bachelor's degree completed.

• Technical Skills: Proficiency in Excel / Google Sheets and confidence working with data, reports, and dashboards.

• Merchant Relationship Management: Strong commercial and interpersonal skills, with the ability to build and maintain lasting business relationships.

• People Leadership: Ability to set the tone for your team, drive performance, and demonstrate empathy toward their challenges.

• Organization & Prioritization: Ability to effectively manage multiple stores, teams, and projects simultaneously.

• Analytical Thinking: Strong decision-making skills supported by data, sound judgment, and business acumen.

Nice-to-Have Qualifications

• Experience working in technology, fintech, and/or retail companies.

• Experience training, coaching, or coordinating field or in-store teams.

• Familiarity with CRM platforms such as HubSpot.

Languages

• Spanish: Full professional proficiency.

• English: Upper-intermediate to advanced proficiency.

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