🕒 3 days ago
Build trusted customer partnerships by educating clients on software, driving product adoption, coordinating cross-functional support, and proactively addressing risks to strengthen retention and customer outcomes.
Customer Success Manager (Enterprise)
🕒 10 days ago
📍 🇪🇨 Ecuador - Remote🎹 Mid-level🤝 Customer Success Manager📢 🇪🇸 Spanish Required📢 🇬🇧 English Required💼 Full-Time
Customer SuccessAccount ManagementConsultingEnterprise SaaS
📜 Description
- Own the entire customer lifecycle from onboarding to renewals and expansion.
- Drive Net Dollar Retention (NDR) by identifying growth opportunities.
- Act as the voice of the customer, prioritizing features with Product and Engineering.
- Use data to anticipate risks and guide long-term strategy.
- Build high-trust relationships with C-level partners across LatAm.
- Contribute to improving standards and processes in the Customer Success function.
🛠️ Requirements
- 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.
- Ability to understand API-based products and lending infrastructure; experience with HubSpot is a strong plus.
- Fluent in Spanish and English; Portuguese is a plus.
- Strong problem-solving skills and ability to take responsibility for metrics.
- Experience in high-pressure, fast-paced environments.
✨ Benefits
- Top-of-market salary in USD.
- Performance Bonus: Based on achievement of agreed KPIs.
- Remote-First: Work from wherever you're most productive. We're a fully remote company operating in the Americas timezone.
- Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.
- Medical Insurance: Starting from month 3, you'll be covered by AltScore's private health insurance.
- Growth Budget: A dedicated budget for you to invest in courses, conferences, books, or anything that helps you grow professionally.
- Referral Bonus: USD 150 for every person you refer who joins and completes 3 months at AltScore.
- Share job
Full job description
About AltScore
The largest companies in Latin America sell on credit. The challenge is doing it well with speed, control, and scale which requires infrastructure that most of them simply don’t have.
AltScore is the B2B credit infrastructure platform that enables large enterprises to run their entire customer financing cycle: from risk assessment to collections, including origination and financial operations. We integrate data, credit decisions, and management tools into a single platform so that credit stops being a back-office process and becomes part of your commercial proposition.
We operate across all of LATAM and work with iconic companies in the market, providing them with key infrastructure to drive their growth through credit.
About the role
We are looking for a Customer Success Manager who care deeply about customers, think critically, love solving hard problems, and want to own outcomes, not just manage accounts. You will work closely with the CEO, as well as with Product, Engineering, Delivery, Sales, and Finance, and you’ll be trusted with real responsibility from day one.
We’re looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.
What you will do
End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy.
Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.
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