As a Support Engineer, you'll take ownership of customer issues, debugging complex problems across our platform and ensuring timely resolutions while enhancing product reliability.
Level 2 Product Support Engineer
🕒 22 days ago
SQLGCPTechnical SupportTroubleshooting
📜 Description
- Investigate, triage, and resolve complex technical issues escalated from Tier 1 support.
- Analyze logs, databases, and system behavior to diagnose root causes.
- Act as a liaison between customers, engineering, and product
🛠️ Requirements
- 4+ years of experience in technical support, DevOps with customer-facing responsibilities.
- Strong knowledge of Linux systems (command-line proficiency, log analysis, system debugging).
- Experience working in ad tech platforms such as DSPs, SSPs.
- Proficient in querying databases (SQL, Postgres, or MySQL).
- Understanding of advertising technology concepts, including ad serving, programmatic bidding, pixels, tracking, and reporting.
- Proven ability to manage and resolve customer issues effectively with a strong focus on customer satisfaction.
- Exceptional communication and interpersonal skills—you are empathetic, clear, and confident when working with customers and cross-functional teams.
- Ability to manage multiple priorities, work under pressure, and respond quickly in a fast-paced environment.
- Familiarity with APIs (REST/JSON), and tools like Postman for testing.
- Exposure to scripting or automation (e.g., Bash, Python).
✨ Benefits
- Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
- You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
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