Key Account Manager Mid Market

Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Within 1 month, you will:

Become a Trello expert and get familiar with our product

Learn to navigate Convexity, our working environment

Meet the different teams at 360Learning

Finalize your onboarding

Within 3 months, you will:

Take full ownership of your portfolio of customers

Map accounts and define an account growth strategy, prioritize your portfolio (tiering)

Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling

Prepare account reviews with our clients in order to identify areas of development

Conduct presentations and demonstrations of 360Learning

Complete the handover of your portfolio and close 30-50 K€ of new ARR in your first quarter (depending on start date)

Within 6 months, you will:

Ensure accurate reporting of the activity with your coach to optimize the forecast

Be proactive in order to improve business processes

Write complex business proposals and conduct business negotiations

Close 65-85 K€ of new ARR in your second quarter (depending on start date)

Within 12 months, you will :

Prepare, anticipate and ensure the renewal of clients’ contracts

Define action plans to generate upsells

Manage the entire business relationship with the clients

Exceed your targets and be on track to reach the yearly target

The Skills Set

3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)

Previous experiences working in the SaaS industry

Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness

Active listening skills and a team player mindset

Excellent written and verbal communication skills

Fluent French and excellent English (B2+) proficiency

Enthusiasm for our culture explained here: https://bit.ly/Convexity360L

What We Offer

Compensation: Package includes base salary and a variable component 📈

Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund, lunch vouchers. Leave requests are subject to local policies.

Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Meeting Interview with our Key Account Manager Mid Market Coach

Case Study Meeting with our Key Account Manager Mid Market Coach and our VP Mid Market EMEA

Clarification Meeting with our our VP Mid Market EMEA

Culture Fit Meeting with our Chief Sales Officer

Offer!